In order to receive compensation, the passenger should specify the flight number, delay time, or the duration of the intended flight, the reason for the delay specified by the airline and other available information. The application will check whether the buyer to rely on the refund, and transfer request of the airline. If the company decides to pay the passenger compensation, AirHelp will receive a Commission payment of 25%. If the application is left without compensation, the user does not need to pay for it.
According to the founder of the project, airlines often do not just do not want to return to passengers the means to replace lost time, but dont know when they are obliged to do. Service AirHelp was launched in 2015 and since then has helped to compensate more than 900 thousand passengers. The average payout was €400.